Published date: 8 April 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Industry specific software package - 48100000
Location of contract
TN37 7RD
Value of contract
£240,337.50
Procurement reference
CF-2976500D0O000000rwimUAA
Published date
8 April 2025
Closing date
31 March 2025
Closing time
12pm
Contract start date
1 April 2025
Contract end date
31 March 2026
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
The Trusts within Sussex ICS have procured Patients Know Best (PKB), which is branded My Health and
Care Record (MHCR) in Sussex. It is governed by the Our Care Connected programme responsible for
implementation across Sussex NHS Trusts. This is a collaborative programme between the Trusts in Sussex.
MHCR currently provides patients with next day access to their blood test results (1 million per week). In
addition, it is available to all acute patients on a planned care pathway to support their waiting and inform
them about resources available to them. MHCR reduces patient calls to the trusts and provides information
about waiting times. It also sends appointment letters to patients digitally and reduces postage and SMS
costs by sending notifications via the NHS App.
Award information
Awarded date
8 April 2025
Contract start date
1 April 2025
Contract end date
31 March 2026
Total value of contract
£487,404
This contract was awarded to 1 supplier.
Patients Know Best Limited
Address
Patients Know Best
St Johns Innovation Centre Cowley Rd,
Milton,
Cambridge
CB4 0WS M4 4FHReference
None
Supplier is SME?
Yes
About the buyer
Contact name
Procurement
Address
The Ridge,
Saint Leonards-on-sea
TN37 7RD
UK
Telephone
0300 131 4500
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Closing: 31 March 2025, 12pm
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