Published date: 25 January 2022

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 July 2021, 12pm

Contract summary

Industry

  • Telephone and data transmission services - 64210000

Location of contract

North East

Value of contract

£250,000

Procurement reference

DN551449

Published date

25 January 2022

Closing date

6 July 2021

Closing time

12pm

Contract start date

1 September 2021

Contract end date

31 August 2026

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

This is an accelerated procedure.

Justification

The Council has substantiated a state of urgency rendering a longer time limit for receipt of tenders impracticable.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Gateshead Council (the Council) provides paid for services to the citizens of Gateshead. As a result, the Council has set up several payment channels for its customers. Some of these channels allow payment to be made by credit or debit cards. Any such card payments must comply with Payment Card Industry (PCi) standards. The Council has a dedicated PCi network for the card taking process and has moved its card taking application into a Cloud environment thereby reducing the scope of PCi requirements. However, payments taken over the phone remained an area of potential risk. The Council has therefore procured a solution which allows employees and Customer Service Agents to take customer not present (MOTO)payments over the phone whilst descoping remaining PCi requirements.

Go to www.nepo.org to access the tender documents.

Please note: The time limit for receipt of tenders has been fixed at 15 days in accordance with Regulation 27 (5) of the Public Contract Regulations 2015 due to a state of urgency duly substantiated by the Council rendering a longer time limit for receipt of tenders impracticable.

More information

Previous notice about this procurement

Contract for PCI Secure Telephone Payments Solution

  • Opportunity
  • Published 21 June 2021

Award information

Awarded date

13 January 2022

Contract start date

14 January 2022

Contract end date

13 January 2027

Total value of contract

£293,818

This contract was awarded to 1 supplier.

Capita Business Services Limited

Address

Methuen Park
Bath Road
Chippenham
Wiltshire
SN14 0TW

Reference

Companies House number: 2299747

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Hannah Millar

Address

Regent Street
Gateshead
NE81HH
England

Email

hannahmillar@gateshead.gov.uk