Published date: 18 October 2018

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 21 September 2018

Contract summary

Industry

  • Information technology services - 72222300

Location of contract

South East

Value of contract

£1,463,378

Procurement reference

SHEPWAY001-DN371956-22359325

Published date

18 October 2018

Closing date

21 September 2018

Contract start date

1 October 2018

Contract end date

30 September 2020

Contract type

Service contract

Procedure type

Direct award

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The implementation of a new single underlying platform for ICT systems (as far as is practicable) replacing a number of legacy applications and including the implementation of a new Local Government multi-channel Customer Relationship Management (CRM) system and Customer Self Service portal and citizen account enabling a high degree of customer self-service with direct integration with back office systems providing a "single view of the customer".

Procurement was through CCS G-Cloud Framework RM1557.10, ( Lot 2: Cloud Software (SaaS) & Lot 3: Cloud Support). Contract was directly awarded to Arcus Global Limited following thorough analysis of suppliers offer against specification.

Award information

Awarded date

23 September 2018

Contract start date

1 October 2018

Contract end date

30 September 2020

Total value of contract

£1,463,378

This contract was awarded to 1 supplier.

Arcus Global Limited

Address

CB4 2HY

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Ade Agboola

Address

Civic Centre
Folkestone
CT20 2QY
United Kingdom

Telephone

+44 1303853377

Email

ade.agboola@folkestone-hythe.gov.uk

Website

https://www.folkestone-hythe.gov.uk/your-council/council-information/contracting