Published date: 3 March 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 18 March 2022, 12pm

Contract summary

Industry

  • Information and promotion products - 39294100

  • Document management software package - 48311000

  • Content management software package - 48783000

    • Information systems - 48810000

    • Training software package - 48931000

    • Marketing services - 79342000

    • Direct marketing services - 79342100

    • Training services - 80500000

    • Specialist training services - 80510000

    • Training programme services - 80521000

    • Technical training services - 80531200

Location of contract

B4 7DJ

Value of contract

£0

Procurement reference

IT-100-3616-QU561

Published date

3 March 2022

Closing date

18 March 2022

Closing time

12pm

Contract start date

17 April 2022

Contract end date

31 May 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Council is seeking a suitably qualified and experienced organisation to support the development of accessible tourism in Birmingham. This will help businesses in Birmingham to become more inclusive to customers with accessibility needs. The organisation should have relevant expertise / knowledge in delivering training and high-quality materials.

The Council and its partners including the West Midlands Growth Company are committed to making the city a welcoming and inclusive leisure destination for visitors and residents. The opportunity of hosting the Commonwealth Games, which includes para sporting events, is seen as driver for positive change in the West Midlands Region. The Council's Adult Social Care directorate supports businesses through grant applications to make accessibility changes and works with Access Able to provide comprehensive accessibility information for its buildings and is keen to drive more organisations to follow suit.

This project will need to deliver the following objectives:

a. To develop an engaging, high-quality accessible tourism training programme for Birmingham visitor economy businesses.
b. To support tourism businesses in Birmingham to improve information, customer service and facilities for the benefit of both domestic and international visitors with accessibility requirements.
c. To develop a user-friendly accessible tourism hub to act as a repository for online training webinars, training materials and information guides.
d. To act as a test and learn project to inform a potential wider roll-out across the West Midlands.

The support for accessible tourism needs to include the following:

a. Links to training webinars on improving accessibility.
b. Case studies of businesses who are exemplars in addressing the accessibility of their customers. Local accessibility champions may prove more relatable to SMEs than national chains.
c. Guidance on marketing a business' accessibility.
d. Support businesses to follow best practice in the provision of accessibility information on their websites.
e. Considerations for small businesses with little or no budget to make changes.
f. Considerations for businesses who could be restricted from making changes such as listed building regulations in the heritage sector.
g. Considerations of the impact of COVID-19 on providing accessibility for customers.
h. Links to further training, sources of funding, award schemes, competitions and awareness days to leverage PR.

The training materials and the accessible tourism hub must be complete by 31 May 2022.

The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access https://in-tendhost.co.uk/birminghamcc/ ...

More information

Links

Additional text

If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal.

Delivery Notes

Birmingham

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Manjit Samrai

Address

1 Lancaster Circus
Birmingham
West Midlands
B4 7DJ
United Kingdom

Telephone

0121 303 0349

Email

manjit.samrai@birmingham.gov.uk