Published date: 16 May 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 3 March 2025, 12pm

Contract summary

Industry

  • System and support services - 72250000

  • Computer-related professional services - 72590000

Location of contract

NG5 1PB

Value of contract

£30,420

Procurement reference

CF-3036900D0O000000rwimUAA

Published date

16 May 2025

Closing date

3 March 2025

Closing time

12pm

Contract start date

1 April 2025

Contract end date

31 March 2026

Contract type

Not applicable

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting.

In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system.

To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.

Award information

Awarded date

31 March 2025

Contract start date

1 April 2025

Contract end date

31 March 2026

Total value of contract

£30,420

This contract was awarded to 1 supplier.

Freshworks Technologies UK Limited

Address

Wework, 26 Hatton Garden, London EC1N 8BR

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Lawrence Matome

Address

Hucknall Road
Nottingham
NG5 1PB
United Kingdom

Telephone

01159691169

Email

lawrence.matome@nhs.net