Published date: 28 February 2023
Closed early engagement
Contract summary
Industry
Software package and information systems - 48000000
Location of contract
England
Procurement reference
LEICSCITY02-DN658566-91385856
Published date
28 February 2023
Closing date
22 March 2023
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Leicester City Council "the Council" in advance of their current contract that expires in November 2024 are commencing a process to gather market intelligence on what market options there are around for the provision of an IT solution for the administration of:
Council Tax
Business Rates
Housing Benefits
Council Tax Support
Discretionary Payments and
Sundry Debtors, and
Digital Self Service Portal
We are interested in understanding the market, and whether vendors can supply all (our preferred option) or one of the components we are looking to replace. We are not averse to using different solutions for each of these channels but would expect they would be channelled through the same provider. As a principle the council is embracing digitalisation moving towards streamlining, automation and channel adoption, with customer self-service at every opportunity.
More information
About the buyer
Contact name
Rebecca Cowan
Address
City Hall
115 Charles Street
Leicester
LE1 1FZ
United Kingdom
Telephone
+44 1164541272
rebecca.cowan@leicester.gov.uk
Website
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Closing date: 22 March 2023
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