Published date: 22 November 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 2 October 2020, 5pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

LS1 6AE

Value of contract

£66,263

Procurement reference

CF-0969600D0O000000rwimUAA

Published date

22 November 2023

Closing date

2 October 2020

Closing time

5pm

Contract start date

7 June 2021

Contract end date

8 June 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The User Centred Design Team is looking to procure a tool to support unmoderated remote user research during the Covid-19 pandemic, and thereafter, to increase the pool of participants available to us to undertake research. The tool should enable researchers to set pre-defined usability tests for prototypes, wireframes and beta websites to ensure our digital products are well designed and fit for purpose. The tool itself should be able to capture qualitative and quantitative feedback from participants to enable us to assess 'what' users do when they interact with a product and also 'why' they do it. Typical outputs from the tests include narrated video or transcript from the participant whilst they interact with the product; plus web analytics (time to complete tasks, rate of abandonment), heatmaps and clickpaths of interactions. Most of the tools we have identified are websites, however we are also looking for a tool with the supplier to recruit from their pool of participants, so we acknowledge there may be an ongoing 'service' element to it (which ideally we would like included within our subscription)

More information

Previous notice about this procurement

Prj_4639 - User Research tool (unmoderated/usability testing)

  • Awarded contract
  • Published 25 July 2022

Attachments

Award information

Awarded date

11 June 2022

Contract start date

7 June 2021

Contract end date

8 June 2023

Total value of contract

£132,526

This contract was awarded to 1 supplier.

SOFTCAT PLC

Address

Solar House, Fieldhouse Lane SL7 1LW

Reference

None

Supplier is SME?

No

About the buyer

Contact name

enquiries@nhs.net

Address

7-8 Wellington Place, Wellington Street
Leeds
LS1 6AE
United Kingdom

Telephone

0113 389 9830

Email

enquiries@nhs.net