Published date: 26 August 2021

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 4 December 2020, 4:30pm

Contract summary

Industry

  • Health and social work services - 85000000

  • Social work and related services - 85300000

Location of contract

England

Value of contract

£300,000

Procurement reference

EALING001-DN506067-03321451

Published date

26 August 2021

Closing date

4 December 2020

Closing time

4:30pm

Contract start date

1 April 2021

Contract end date

31 March 2024

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Ealing Council has awarded a contract to provide an independent Health Complaints Advocacy Service from 1st April 2021.
The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government.
The previous multi-borough 'Independent Health Complaints Advocacy Service' contract ended on March 31st, 2021.
Ealing Council has procured a one replacement Service which started on 1st April 2021.
The key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, to assist them in finding a resolution to their complaint(s) about the care or treatment they receive.
The Service delivers services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations and/or legislations
The Service supports patients, service users, residents, their family, carer or representative, with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman , such as complaints about poor treatment or service provided through health services in England.
The Service also supports individual complaints when they concern health and social care services (and not one service in particular). The Service will support the individual through the appropriate complaints process(es). This may result in the Service supporting an individual through to the Local Government Ombudsman (for a social care service complaint).

More information

Links

Award information

Awarded date

17 December 2020

Contract start date

1 April 2021

Contract end date

31 March 2024

Total value of contract

£300,000

This contract was awarded to 1 supplier.

VoiceAbility

Address

Unit 1 The Old Granary
Westwick,
Oakington,
Cambridge

Reference

None

Supplier is SME?

No

Supplier is VCSE?

Yes

About the buyer

Contact name

Christine Baker

Address

London Borough of Ealing, Perceval House
14-16 Uxbridge Road
Ealing
W5 2HL
England

Telephone

+44 2088255122

Email

bakerc@ealing.gov.uk

Website

http://www.ealing.gov.uk