Published date: 29 July 2024
Last edited date: 1 April 2025
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Research and development services and related consultancy services - 73000000
Location of contract
SA6 7JL
Value of contract
£13,900 to £50,040
Procurement reference
tender_446350/1388719
Published date
29 July 2024
Closing date
15 July 2024
Closing time
12pm
Contract start date
1 August 2024
Contract end date
31 July 2025
Contract type
Service contract
Procedure type
Single tender action (below threshold)
A direct contract with a single supplier, without competition.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
The Institute of Customer Service (ICS) conduct research twice a year to produce the UK Customer Satisfaction Index (UKCSI) analysis, which is available from January and July annually. DVLA has purchased bespoke analysis from this report previously and uses the data to benchmark against other organisations. DVLA will continue to need to have sight of its position within the range of Public Services National Organisations, as well as seeing the top 30 for website, non-website, and overall services.
Award information
Awarded date
23 July 2024
Contract start date
1 August 2024
Contract end date
31 July 2025
Total value of contract
£13,900
This contract was awarded to 1 supplier.
Institute of Customer Services
Address
Mill House, 8 Mill Stree,t London, SE1 2BA
Reference
No reference - other
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Dale Best
Address
Longview Road
Swansea
SA6 7JL
Wales
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Closing: 15 July 2024, 12pm
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