CRM Business Transformation Services

Contract summary

Industry

• IT services: consulting, software development, Internet and support - 72000000

Location of contract

RH1 1SS

Value of contract

£311,040

Procurement reference

CRM Business Transformation Services

Published date

25 June 2021

Closing date

8 June 2021

Closing time

5pm

Contract start date

1 July 2021

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Call-off from a framework agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

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Description

Support the delivery of the Better Connected target operating model
including systems architecture, data architecture and process design:

July - Dec 21
D365 CRM phase-2 Repairs, Compliance & Asset Management design, build, test release support
D365 Finance & Operations design, build, test release
Website integration, support, Customer Portal
SharePoint Integration
Jan - Jun 22
D365 CRM-Phase 3 design, build, test, release, support
Integration -CRM-Fin, Income-Rentsense, CRM-Keystone
Data Visualisation, Data Warehouse design
Jul - Dec 22
D365 CRM-Phase 4 case management, commercial activity, design, build, test, support
Development integration
Data Warehouse population
Jan - Mar 23
Finalise ERP architecture
Data Warehouse & Visualisation delivery for all operational services

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More information

Attachments

• TechLabs G-Cloud 12 Call-Off CRM Services June 2021.pdf
• Signed contract

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Award information

Awarded date

14 June 2021

Contract start date

1 July 2021

Contract end date

31 March 2023

Total value of contract

£311,040

This contract was awarded to 1 supplier.

TECHLABS LONDON LTD

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About the buyer

Address

29 Linkfield Lane
REDHILL
RH11SS
England

Email

procurement.rht@ravenht.org.uk