Published date: 25 May 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 June 2017

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

East Midlands

Value of contract

£0

Procurement reference

BIP238476820

Published date

25 May 2017

Closing date

21 June 2017

Contract start date

1 April 2018

Contract end date

31 March 2028

Contract type

Service contract

Procedure type

Negotiated procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Leicester City Council is seeking suppliers with a proven track record in providing an Automatic Call Distribution system. The Council requires qualified suppliers who have experience of providing a large ACD system to accommodate the Council's needs. The system will need to integrate with the Council's Microsoft Lync telephony system.

More information

Links

About the buyer

Address

Bosworth House
9 Princess Road West
Leicester
LE1 6TH
UK

Email

Rebecca.Cowan@leicester.gov.uk