Published date: 12 April 2019

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 April 2019

Contract summary

Industry

  • Survey services - 79311000

Location of contract

Any region

Value of contract

£10,000,000

Procurement reference

BIP389245005

Published date

12 April 2019

Closing date

1 April 2019

Contract start date

9 April 2019

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Hyde is looking to procure survey solution(s) that enable us to collect, view and analyse customer feedback. Areas of interest for to be surveyed include:

•General perception (e.g. overall satisfaction, net promotor score)
•Satisfaction with key services / customer touchpoints (e.g. feedback following a property repair / maintenance, complaint, new letting, anti-social behaviour case handling)

More information

Links

Award information

Awarded date

1 April 2019

Contract start date

9 April 2019

Contract end date

31 March 2023

Total value of contract

£10,000,000

This contract was awarded to 2 suppliers.

Watermelon Research Ltd

Address

PO BOX 70693 62 Buckingham Gate,
London,
SW1P 9ZP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

Watermelon Research Ltd

Address

PO BOX 70693, 62 Buckingham Gate,
London,
SW1P 9ZP

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

30 Park Street
null
London
SE1 9EQ
UK

Email

procurementhelpdesk@hyde-housing.co.uk