Published date: 21 August 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 September 2018

Contract summary

Industry

  • Alarm-monitoring services - 79711000

Location of contract

London

Value of contract

£0

Procurement reference

BIP339405135

Published date

21 August 2018

Closing date

7 September 2018

Contract start date

1 January 2019

Contract end date

1 January 2025

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

PIN to determine if will tender specific community alarm services. review EOI's & shape any tender documentation. Consider:
New provider to take all out of hours calls associated with running a community alarm centre (emergency calls, general enquiries, raising repairs for registered social landlords etc)
•out of hours from 18:00pm to 08:00am following morning & 24/7 on weekends & all bank holidays
•Act as our disaster recovery centre during unforeseen emergencies & system maintenance visits
•Intend to retain own call centre to take calls during core hours •Majority of call centre staff would be eligible for TUPE
•Use Jontek call handling software for emergency calls & DRAX for fire alarm calls (need a way for data to seamlessly transmit between 2)
•Services provided for approx. 4500 properties (5000 connections) •Services provided for approx. 300 lone workers (most normal hours)information or why your organisation wouldn't express an interest is much appreciated

More information

Links

About the buyer

Address

4th Floor
Barnet House
London
N20 0EJ
UK

Telephone

+442083594783

Email

procurement@barnethomes.org