Published date: 29 April 2022
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Health and social work services - 85000000
Location of contract
London
Value of contract
£253,000,000
Procurement reference
TOWER001-DN604365-17635880
Published date
29 April 2022
Closing date
2 June 2022
Closing time
12pm
Contract start date
18 November 2022
Contract end date
17 November 2027
Contract type
Service contract
Procedure type
Restricted procedure
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Provision of domiciliary care in the London Borough of Tower Hamlets.
The contract is for five years with an optional extension period of four years (1+!+1+1)
The overall contract value is £253m over the nine year period.
There will be 4 locality Lots with 3 providers per Lot, providers can be awarded places on up to 2 Lots
The objective of this procurement is to replace the existing domiciliary and personal care service contracts. The current contracts will expire on 6th August 2022.
Domiciliary and personal care services are commissioned as a key means of meeting the Councils statutory duties to provide services under Community Care and Children's law.
The current contracts were let in 2016 and had a geographical locality-based focus designed to maximise efficiency and to align providers with wider integrated care with NHS partners. Feedback from various sources is that partnership working has vastly improved since the advent of locality working in late 2018. Relationships have been built and key information is routinely shared as necessary amongst partner organisations. This has led to improved quality of care and better outcomes for service users.
The current contract also significantly reduced the number of providers delivering the main contracts and this has allowed for improved providers strength and better local knowledge.
The Council also chose to join up to the Ethical Care Charter, to improve the expectation of quality and levels of pay for staff.
The intention of the new contracts is to build upon the positives outlined above while focusing on new areas of improvement including:
- Embedding an outcomes-based approach
- Personalisation
- Better integration with health
- Improved financial efficiency
The new contracts specification has been produced following coproduction with service users and their families, as well as extensive stakeholder engagement work to ensure that the intended improvements meet the needs of those using and interacting with the services.
The length of the contracts reflects the Council's desire to work with providers who, alongside providing quality care, are also able to become strategic partners working alongside our adult social care teams. The length of contracts and value will also ensure that the contracts are attractive to home care providers ranging in size from small local providers, to medium-sized local providers, to regional providers, and even national providers and should not exclude any part of the market.
More information
Previous notice about this procurement
HAC5744 Domiciliary and Personal Care Services
- Early engagement
- Published 22 December 2021, last edited 23 December 2021
About the buyer
Contact name
Phil Gardener
Address
Mulberry Place
London
E14 2BG
England
phil.gardener@towerhamlets.gov.uk
Website
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Closing: 2 June 2022, 12pm
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