Published date: 13 March 2018

Last edited date: 13 March 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 12 April 2018

Contract summary

Industry

  • Contact management software development services - 72212333

Location of contract

sn2 2eh

Value of contract

£250,000

Procurement reference

P/REF 00000881

Published date

13 March 2018

Closing date

12 April 2018

Contract start date

1 May 2018

Contract end date

30 April 2021

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy.

We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded.

English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources.

More information

Links

Additional text

Suppliers interested in this opportunity should register at https://in-tendhost.co.uk/english-heritage/aspx/Home in orderto express interest and download documentation.

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Robert Youe

Address

Firefly Avenue
Swindon
Wilts
sn2 2eh
United Kingdom

Telephone

01793 414950

Email

robert.youe@english-heritage.org.uk

Website

https://in-tendhost.co.uk/english-heritage/aspx/Home