Published date: 14 April 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 10 February 2025, 12pm

Contract summary

Industry

  • Market research services - 79310000

Location of contract

SE1 9HA

Value of contract

£50,942

Procurement reference

tender_480166/1469927

Published date

14 April 2025

Closing date

10 February 2025

Closing time

12pm

Contract start date

28 March 2025

Contract end date

30 May 2025

Contract type

Service contract

Procedure type

Other: Mini Competition via Ofcom Market Research Framework Agreement

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

To explore eligible customers' reactions and appetite for a discount scheme in post and what the key features are to make a scheme useful.

We would like to understand:

which elements within a scheme are essential for a scheme to have value and what is nice to have,

level of interest/potential take up among those likely to be eligible, and how that is influenced by different choices on the design of the scheme e.g. available offline versus online only,

preferences around which postal services customers would need to be included,

possible barriers to take up, e.g. having to provide personal details like name, address and dob so eligibility could be checked by RM with DWP,

any concerns/ preferences with different access options e.g. if access to the scheme was only online - any preferences, concerns or barriers with this? If access was only via Royal Mail (online, phone or post) and not via a post office - any preferences, concerns or barriers with this? Is the ability to access the scheme 'offline' e.g. via post office, phone or post seen as essential and if so, which would be most favourable,

preferences/ concerns towards how the discount is delivered to eligible customers e.g. code, card, voucher,

likely use of a scheme - would it help them afford to send post/ afford essentials? Would the discount be meaningfully helpful to them and their finances? Would it change their use of the postal service? Would it enable them to do something they cannot currently do?

Award information

Awarded date

12 March 2025

Contract start date

28 March 2025

Contract end date

30 May 2025

Total value of contract

£50,942

This contract was awarded to 1 supplier.

Strat7 Limited, trading as Jigsaw Research

Address

3rd Floor, 53 Parker Street, London, WC2B 5PT

Reference

Companies House number: 07642707

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

Riverside House, 2a Southwark Bridge Road
London
SE1 9HA
England

Email

procurementnotice@ofcom.org.uk

Website

https://ofcom.bravosolution.co.uk