Published date: 29 January 2019

Closed future opportunity - This means that a potential contract has passed its approach to market date. A buyer can choose to consider any supplier interest or convert this notice into an opportunity ready for live procurement.


Approach to market date: 12 April 2019

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Helpdesk services - 72253100

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £400,000

Procurement reference

tender_198813/740956

Published date

29 January 2019

Approach to market date

12 April 2019

Contract start date

1 July 2019

Contract end date

30 June 2022

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

We are seeking Expressions of Interest for the following opportunity:

The appointment of Specialist Customer Complaint Handling Service Provider

To secure additional complaint handlers at a Senior Customer Caseworker (SCC) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan (OBP) performance and satisfaction targets.

More information

Links

Additional text

To access this opportunity and submit an expression of interest you will need to follow the link to our eSourcing Platform (Bravo). There you will be prompted to answer some questions.

About the buyer

Address

1st Floor, Victoria Square House, 1 Victoria Square
Birmingham
B2 4AJ
England

Email

procurement@ccwater.org.uk

Website

https://www.ccwater.org.uk