Published date: 13 September 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 8 August 2023, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

CV1 3BH

Value of contract

£0

Procurement reference

CF-0339100D58000000L5A4EAK

Published date

13 September 2023

Closing date

8 August 2023

Closing time

12pm

Contract start date

1 September 2023

Contract end date

17 May 2024

Contract type

Service contract

Procedure type

Negotiated procedure without prior publication (above threshold)

The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

The authority seeks to procure the services of a sole Supplier for the provision of contact centre services handling voice calls, emails and complaints handling amongst others but not limited to the following services: MPs allocation of correspondences, escalations points, any technical-related support questions.

More information

Attachments

Award information

Awarded date

1 September 2023

Contract start date

1 September 2023

Contract end date

17 May 2024

Total value of contract

£233,266.92

This contract was awarded to 1 supplier.

Foundever GB Limited

Address

Earlsdon Park, 53-55 Butts Road, Coventry, United Kingdom CV1 3BH

Reference

None

Supplier is SME?

No

About the buyer

Contact name

UK Visa & Immigration

Address

2 Marsham Street
London
SW1P 4DF
GB

Email

UKVIqueries@hmpo.gov.uk