Published date: 8 August 2019

Closed early engagement


Closing date: 30 August 2019

Contract summary

Industry

  • Internet development services - 72420000

Location of contract

MK9 3EJ

Procurement reference

MKC WEB/INTRANET

Published date

8 August 2019

Closing date

30 August 2019

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Milton Keynes Council has a requirement to design and build a new corporate website and intranet due to the current supplier contract ending August 2020.
To progress this, we are initially seeking expressions of interest from suppliers who would be interested in supplying a website, intranet or both.
We are transforming the way we deliver services to our customers. Our Customer Experience Transformation Programme aim is to deliver 'Customer Services that are digitally enabled, easily accessible and focused on delivering effective, excellent services that are embedded throughout the Council'. Our website will be a key enabler in achieving these outcomes.
Our current website achieves 8.4 million page hits per year with just over 3,000 pages of content. https://www.milton-keynes.gov.uk
Having an agile work force, we also need an intranet that enables staff to access tools and information they need to assist in their day to day work along with being a two way communications hub that ensures all employees feel part of and contribute to the organisation.
Vision
Milton Keynes Council wants to maintain its SOCITM 4 star rating and become an award winning website. The website will put the customer first and be the customer's choice to access services rather than the traditional face to face and telephone access channels. In 2018 we won Digital Council of the Year due to our innovative approach. We want to further explore and utilise emerging technologies to ensure our customers have an excellent experience when accessing services, so we are looking for a website that will enable our digital vision.
We will invite interested suppliers to present to a group of stakeholders, what their solution can offer and show the 'art of the possible' to assist us in finalising our requirements.

About the buyer

Contact name

Mark Culley

Address

Civic Offices, 1 Saxon Gate, Silbury Boulevard
Milton Keynes
MK93EJ
England

Telephone

01908691691 ext 4262

Email

mark.culley@milton-keynes.gov.uk