Published date: 19 February 2018

This notice was replaced on 22 February 2018

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Opportunity (published 22 February 2018)

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Contract summary

Industry

  • Software package and information systems - 48000000

  • Industry specific software package - 48100000

Location of contract

East of England

Value of contract

£0 to £140,000

Procurement reference

20180219150028-29016

Published date

19 February 2018

Closing date

19 March 2018

Contract start date

19 July 2018

Contract end date

18 July 2021

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1. Introduction
Bedfordshire Police and Crime Commissioner and Chief Constable, Cambridgeshire Police and Crime Commissioner and Chief Constable and Hertfordshire Police and Crime Commissioner and Chief Constable (BCH) are working together on an ambitious collaboration programme to reduce costs, improve efficiency and resilience and maintain a high quality policing service. To achieve this, a programme of collaboration that will build on the already collaborated Protective Services elements, to include Organisational Support (i.e. 'back office' functions) and Operational Support (i.e. 'middle office' functions) is in place that will effectively mean that 60 to 65% of the existing business undertaken in the individual forces will be provided jointly.
To enable this to happen and ensure we enhance the productivity in relation to back office functions, there is the need for standardised and streamlined common processes and robust self-service capability enabled by effective IT. BCH want to optimise the use of technology to deliver a customer focused service through the implementation of the most efficient, effective and streamlined solution.
2. High-Level Business Requirements
BCH have identified a requirement for an Occupational Health and Health and Safety system initially to support HR but scalable to support wider business areas in the future. The system will enhance the customer service provision via automation i.e. using technology to streamline and standardise the management of business processes, customer queries and general feedback underpinned by Service Level Agreements (SLA) to ensure all requests are promptly managed in a consistent, effective and efficient manner. This will supplement the enhancements and automation being delivered by the new ABLE ERP solution comprising MHR iTrent HR & Payroll, Northgate CARM Duty Management and Advanced E-Financials.
The aim is also to significantly enhance self-service capabilities providing 9000 internal end-users i

More information

Links

About the buyer

Contact name

Laura Footner

Address

Royston Police Station, Melbourn Street
Royston
SG8 7BZ
ENG

Telephone

+44 1438757993

Email

laura.footner@herts.pnn.police.uk