Published date: 6 April 2018

Last edited date: 6 April 2018

Closed early engagement


Closing date: 6 July 2018

Contract summary

Industry

  • Software supply services - 72268000

Location of contract

Any region

Procurement reference

tender_166513/657811

Published date

6 April 2018

Closing date

6 July 2018

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

PLEASE NOTE THIS RFI IS NOW CLOSED - THE DATE ON THIS EARLY ENGAGEMENT IS INCORRECT

The Library currently offers an immediate download, digitise on demand and loans service, via multiple sales channels and systems/manual processes, that is;
- British Library On Demand - to obtain contemporary research content, from physical or digital copies, directly to desktops/mobile devices
- Imaging Services - to obtain high quality images and scans of the British Library's historic collections
- EThOS (the UK's national thesis service) - to obtain doctoral theses, from physical or digital copies
Customers can pay on Account or by Card, in multiple currencies. The number of orders expected per year will be c. 350k.
The material type, delivery format and image quality required, determines the sales channel the customer must use, and each system/workflow has its own business rules, although the core services provided are the same.
One system is integrated with, via defined interfaces, the Library's strategic systems to register; discover holdings; get customer data; pricing information, access rights and take payment/send invoices. Other systems/workflows are free-standing, or data is created manually.
This creates a disparate user experience, restricts the Library's ability to attract new business and increases the cost of ownership. The Library is therefore seeking to replace these systems, with a real-time, unified multi-user data driven Order Fulfilment system, to manage orders from a sales enquiry, through to payment and delivery.
Hence this RFI is intended to identify how products in the market place can help us do this. We need to know what technologies/services might be suitable and what the likely costs of their implementation might be.

About the buyer

Address

British Library
Wetherby
LS23 7BQ
England

Email

nikki.drydale@bl.uk

Website

https://bl.bravosolution.co.uk