Published date: 11 December 2016

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 7 December 2016

Contract summary

Industry

  • Business services: law, marketing, consulting, recruitment, printing and security - 79000000

Location of contract

London

Value of contract

£16,684,000

Procurement reference

BIP230815363

Published date

11 December 2016

Closing date

7 December 2016

Contract start date

1 April 2017

Contract end date

31 March 2022

Contract type

Service contract

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Customer contact service for the Council currently provided in-house by the contact centre. This includes face-to-face, telephone, email & online contact. Business support service currently provided in-house by the centralised Business Support Service hubs. This is the core service element of the contract with a potential value of £20.600m. Optional bids are sought for Emergency out of hours service, currently provided under contract by a third party. This includes telephone and email contact. Customer contact for Revenues & Benefits, currently provided by a third party. This includes face-to-face, telephone and online contact . Additionally the contract value shown allows for additional services to be added to the core service and for the arrangement to be extended to our health and shared service partners but managed by Bexley. Only the core element of contract value shown for the potential duration of the contract is guaranteed.

More information

Links

About the buyer

Contact name

SUPPORT TEAM

Address

LONDON BOROUGH OF BEXLEY
CIVIC OFFICES
BEXLEYHEATH
DA6 7AT
UK

Telephone

+442030455300

Email

procurement@bexley.gov.uk