Published date: 11 July 2023

Last edited date: 13 July 2023

This notice was replaced on 1 September 2023

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Awarded contract (published 13 November 2023)

Closed early engagement


Contract summary

Industry

  • Marketing management consultancy services - 79413000

  • Recruitment services - 79600000

  • Higher education services - 80300000

Location of contract

LS18 5HD

Procurement reference

ITS092LTU

Published date

11 July 2023

Closing date

7 August 2023

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

In respect of the above Leeds Trinity University seeks advice from independent experts/authorities/market participants with a view to developing the scope and specifications needed to plan and conduct its procurement procedures.

For the avoidance of doubt, no call for competition has been made, and no contract award opportunity identified. All relevant information exchanged or resulting from this preliminary market consultation will be documented and may be communicated to other candidates and tenderers participating in any resultant procurement procedure.


Introduction
The university is seeking a provider who can offer enquiry management and student enrolment services for prospective international students. The service provider will be able to identify quality applicants promptly and efficiently, offer dedicated engagement and support, and drive offer holder conversion rates.

High Level Requirements

• Operates a service that engages with international students across the globe
• Effectively manage large volumes of enquiries and achieve service levels in line with client expectations.
• Offer prospective international students a multi-channel and fully rounded service including telephone, email, live chat, and social media.
• Communicate promptly and effectively with service users regardless of the time zone in which they are based.
• Use scoring methods to identify and segment quality prospects for priority contact.
• Engage and follow up promptly with those prospects to convert enquiries to applications.
• Support offer holders through focused high value interactions, to convert offers to enrolments.
• Adheres to GDPR and UK data protection legislation


Requests to participate in this preliminary market consultation will be received until 1700h Monday 7th August 2023

In the first instance, please indicate your interest and address queries by e-mail to Mark Hayter, Head of Procurement

About the buyer

Contact name

Mark Hayter

Address

Brownberrie Lane,Horsforth
LEEDS
LS185HD
England

Telephone

01132837100

Email

m.hayter@leedstrinity.ac.uk