Published date: 13 September 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 1 September 2023, 12pm

Contract summary

Industry

  • Telephone-answering services - 79510000

Location of contract

West Midlands

Value of contract

£450,000 to £490,000

Procurement reference

P1050 Fusion 21 Direct Award

Published date

13 September 2023

Closing date

1 September 2023

Closing time

12pm

Contract start date

4 September 2023

Contract end date

31 August 2027

Contract type

Service contract

Procedure type

Call-off from a framework agreement

A mini-competition or direct purchase from a pre-established framework agreement.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No


Description

Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday.


More information

Additional text

The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)


Award information

Awarded date

14 August 2023

Contract start date

4 September 2023

Contract end date

31 August 2025

Total value of contract

£476,282.88

This contract was awarded to 1 supplier.

ORBIS PROTECT LIMITED

Address

Beaufort House,Cricket Field Road
UXBRIDGE
Middlesex
UB8 1QG
GB

Reference

Companies House number: 02476859

Supplier is SME?

No

Supplier is VCSE?

No


About the buyer

Contact name

Citizen Procurement Team

Address

Unit 4040,Lakeside, Solihull Parkway, Birmingham Business Park
BIRMINGHAM
B377YN
England

Telephone

0300 790 6555

Email

Procurement@citizenhousing.org.uk