Published date: 13 September 2023
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Telephone-answering services - 79510000
Location of contract
West Midlands
Value of contract
£450,000 to £490,000
Procurement reference
P1050 Fusion 21 Direct Award
Published date
13 September 2023
Closing date
1 September 2023
Closing time
12pm
Contract start date
4 September 2023
Contract end date
31 August 2027
Contract type
Service contract
Procedure type
Call-off from a framework agreement
A mini-competition or direct purchase from a pre-established framework agreement.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Call handling services for Citizen Housing's out of hours inbound phonecalls. This is from 6pm-8am on weekdays and also anytime over a weekend or bank holiday.
More information
Additional text
-
The contract is an initial 2 year period with the option to extend by a further period of 2 years (2+1+1)
Award information
Awarded date
14 August 2023
Contract start date
4 September 2023
Contract end date
31 August 2025
Total value of contract
£476,282.88
This contract was awarded to 1 supplier.
ORBIS PROTECT LIMITED
Address
Beaufort House,Cricket Field Road
UXBRIDGE
Middlesex
UB8 1QG
GBReference
Companies House number: 02476859
Supplier is SME?
No
Supplier is VCSE?
No
About the buyer
Contact name
Citizen Procurement Team
Address
Unit 4040,Lakeside, Solihull Parkway, Birmingham Business Park
BIRMINGHAM
B377YN
England
Telephone
0300 790 6555
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Closing: 1 September 2023, 12pm