Published date: 7 August 2018

Last edited date: 7 August 2018

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 24 September 2018

Contract summary

Industry

  • Computer audit consultancy and hardware consultancy services - 72150000

  • Information technology services - 72222300

  • Helpdesk and support services - 72253000

Location of contract

BS20 8JJ

Value of contract

£0 to £1,245,000

Procurement reference

20180804133043-30508

Published date

7 August 2018

Closing date

24 September 2018

Contract start date

1 April 2019

Contract end date

31 March 2023

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Avon Fire Authority is seeking a IT Helpdesk and support provision to ensure that Avon Fire and Rescue Service's IT system and infrastucture is available 24 hours a day, 7 days a week and 365 days a year. IT is a critical element of the Authority's business. The Authority requires the IT infrastructure to be robust, reliable and deliver to near perfect availability.

For this provision Avon Fire and Rescue Service requires a Help Desk Service, Desk Side Service, IT Strategic and Technical Expert Advice Service, IT Development Service and Support and Maintenance Service.

The IT Strategic and Technical Expert Advice Service will assist with the management of IT provision, advise on the strategic development of IT and complete the objectives agreed in the IT Strategy. This service will also need to play a vital role in producing and ensuring the IT Strategy, IT Disaster Recovery Plan and IT Business Continuity Plan are robust and work for the service.

This contract shall commence on 1 April 2019 for 2 years, with an extension option of 24 months, in 12 month periods. The extension period is the sole option of the Authority.

More information

Links

About the buyer

Contact name

Amy Harraway

Address

PO Box 37, Valley Road
Portishead
Bristol
BS20 8JJ
ENG

Telephone

+44 1179262061

Email

amy.harraway@avonfire.gov.uk

Website

www.avonfire.gov.uk