Published date: 21 August 2020

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 September 2020, 11:59am

Contract summary

Industry

  • Software package and information systems - 48000000

  • Customer Relation Management software package - 48445000

  • IT services: consulting, software development, Internet and support - 72000000

    • Customer Relation Management software development services - 72212445

    • Computer-related services - 72500000

    • Computer support and consultancy services - 72600000

    • Computer support services - 72610000

Location of contract

HD1 3DH

Value of contract

£250,000

Procurement reference

HUD-CLS-032

Published date

21 August 2020

Closing date

21 September 2020

Closing time

11:59am

Contract start date

3 November 2020

Contract end date

3 November 2022

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The University is looking to establish a single supplier framework agreement to appoint a partner who can provide suitable Dynamics CRM support and development resource, to work alongside the University's own project management or business analyst resource, as required over the term of the agreement.

The primary purpose of the framework agreement is to provide an ongoing dedicated resource to the University. The secondary purpose is to facilitate an agile and efficient route to market in the event that the University identifies additional projects which require Dynamics CRM support, but which fall outside of the scope of the ongoing resource and business as usual.

It is envisaged that the appointed partner will offer suitable resource to cover professional services including, but not limited to, the following:
o Systems/Business Analysis
o Solutions Development
o Systems Maintenance
o Dynamics 365 Support
o User Adoption, Knowledge Transfer, Change Management and Training
o Mobile Solutions
o Trusted Advisor
o Documentation
o End of contract handover

More information

Links

Additional text

Further information and ITT documentation can be accessed via the University's e-tendering portal www.in-tendhost.co.uk/universityofhuddersfield

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Claire Gunton

Address

University of Huddersfield
Queensgate
Huddersfield
HD1 3DH
United Kingdom

Telephone

01484472954

Email

c.gunton@hud.ac.uk