Published date: 22 May 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 6 January 2025, 5pm

Contract summary

Industry

  • Research services - 73110000

Location of contract

Any region

Value of contract

£204,681.89

Procurement reference

tender_472286/1483811

Published date

22 May 2025

Closing date

6 January 2025

Closing time

5pm

Contract start date

6 May 2025

Contract end date

30 September 2025

Contract type

Service contract

Procedure type

Call-off from a dynamic purchasing system

A mini-competition or direct purchase from a pre-established dynamic purchasing system.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

This research will be composed of a telephone/web survey with 4000 participants followed by around 30 qualitative telephone/video interviews with DWP Debt Management customers, both on- and off-benefit. This research will focus on three key areas:

high-level demographic and financial characteristics, including debts owed to non-DWP sources and repayment amounts.

perceptions and understanding of debts owed to DWP, how it interacts with other expenses, and Debt Management's existing recovery and relief powers.

debt support and communication preferences. This broadly includes experiences of seeking debt and financial help from DWP and external providers, communicating with Debt Management, and ideal channels for communication in the future.

Award information

Awarded date

6 May 2025

Contract start date

6 May 2025

Contract end date

30 September 2025

Total value of contract

£204,681.89

This contract was awarded to 1 supplier.

IFF Research Ltd

Address

5th Floor, St. Magnus House, 3 Lower Thames Street

Reference

Companies House number: 00849983

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Address

Caxton House
London
SW1H 9NA
England

Email

cdabbser.businessservices@DWP.GOV.UK