Published date: 16 May 2017

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 June 2017

Contract summary

Industry

  • Provision of services to the community - 75200000

Location of contract

North East, North West, London, South East, South West

Value of contract

£4,750,000

Procurement reference

GUINPART001-DN264130-35410027

Published date

16 May 2017

Closing date

15 June 2017

Contract start date

1 October 2017

Contract end date

30 September 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Guinness require an enhanced housing management system to include hardware, software and systems that enables Guinness to regularly communicate with its older customers with higher housing management needs and manage the properties in which those customers live more efficiently. It is a requirement that the system is eligible for housing benefit. Solutions that cannot demonstrate eligibility will not be considered. We are seeking a system or service that:
• Improves the ease at which customers can report repairs about their properties
• Has an option for the customer to push a button on a daily basis to confirm that they and the property are safe and well.
• Improves the frequency and ease with which we can communicate with customers
• Provides data that allows us to efficiently allocate staff time and resources
• Helps us to survey and get feedback from our customers about property related issues
• Reduces social isolation and has positive by-products for other statutory sectors
• Materially improves the amount of human contact provided to a customer
• Works 365 days a day with or without a staff presence from The Guinness Partnership

More information

Additional text

Expressions of Interest for this opportunity must be made through registering with https://procontract.due-north.com. Further information regarding the opportunity can also be found on this portal.

About the buyer

Contact name

Procurement

Address

30 Brock Street
Regent's Place
London
NW1 3FG
United Kingdom

Telephone

+44 3031231890

Email

procurement@guinness.org.uk

Website

http://www.guinnesspartnership.com/