Published date: 13 March 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 March 2024, 12am

Contract summary

Industry

  • Computer-related professional services - 72590000

Location of contract

Scotland

Value of contract

£60,000

Procurement reference

BIP848940762

Published date

13 March 2024

Closing date

11 March 2024

Closing time

12am

Contract start date

14 March 2024

Contract end date

13 March 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Award information

Awarded date

11 March 2024

Contract start date

14 March 2024

Contract end date

13 March 2026

Total value of contract

£60,000

This contract was awarded to 1 supplier.

Adexchange Media Limited

Address

1 Vicarage Lane
Sratford
London
E15 4HF

Reference

None

Supplier is SME?

Yes

About the buyer

Contact name

Susan Butcher

Address

10 Clyde Place
Glasgow
G5 8DF
UK

Telephone

01413062000

Email

Susan_Butcher@slc.co.uk