Published date: 17 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 14 January 2025, 12pm

Contract summary

Industry

  • Health and social work services - 85000000

Location of contract

North East

Value of contract

£75,000,000

Procurement reference

KWS 01

Published date

17 December 2025

Closing date

14 January 2025

Closing time

12pm

Contract start date

15 December 2025

Contract end date

10 December 2028

Contract type

Service contract

Procedure type

Open procedure (above threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Framework for the provision of Keeping Well Services

Services that are being commissioned under this Framework are:

Lots 1 to 5 - Care & Support at Home (Daytime)
• Lot 1 - Sunderland East
• Lot 2 - Sunderland West
• Lot 3 - Coalfields
• Lot 4 - Washington
• Lot 5 - Sunderland North

Lot 6 - Care and Support in the Home: Overnight Care

Lot 7 - Live in Care Service

Lot 8 - Carer Support Service (Carer Relief)

Lot 9 - Support Services (Ad-Hoc) Care and Support in the Home

The framework will be awarded as follows:

Lots 1 to 5 - single contractor for each geographical locality area lot as stated above. All framework orders will be directly placed with the contracted provider.

Lot 6 - single contractor lot covering all locality areas citywide. All framework orders will be directly placed with contracted provider.

Lot 7 - single contractor lot covering all locality areas citywide. All framework orders will be directly placed with contracted provider.

Lot 8 - single contractor lot covering all locality areas citywide. All framework orders will be directly placed with contracted provider.

Lot 9 - multiple contractor lot covering all locality areas citywide by further competition or direct award

More information

Previous notice about this procurement

Keeping Well Services Framework

  • Opportunity
  • Published 20 November 2024, last edited 8 January 2025

Award information

Awarded date

24 October 2025

Contract start date

15 December 2025

Contract end date

15 December 2030

Total value of contract

£135,000,000

This contract was awarded to 10 suppliers.

Comfort Call Limited

Address

Nottingham (Head Office)

Reference

Companies House number: 05763279

Supplier is SME?

No

Supplier is VCSE?

No

Care Quality Services

Address

Colchester (Head Office)

Reference

Companies House number: 11696513

Supplier is SME?

No

Supplier is VCSE?

No

The Care and Support Group

Address

Stanley
Co Durham

Reference

Companies House number: 089655397

Supplier is SME?

No

Supplier is VCSE?

No

Hales Group

Address

Peterborough (head office)

Reference

Companies House number: 3756814

Supplier is SME?

No

Supplier is VCSE?

No

Vestra Homecare Limited

Address

Sunderland
Tyne & Wear

Reference

Companies House number: 7528116

Supplier is SME?

No

Supplier is VCSE?

No

Westhome Care Services

Address

Sunderland
Tyne & Wear

Reference

Companies House number: 07298807

Supplier is SME?

Yes

Supplier is VCSE?

No

Thorncliffe Homecare Limited

Address

Sunderland
Tyne & Wear

Reference

Companies House number: 07129635

Supplier is SME?

No

Supplier is VCSE?

No

Collens Healthcare Limited

Address

Gloucester

Reference

Companies House number: 13124764

Supplier is SME?

Yes

Supplier is VCSE?

No

Elegance Care and Support

Address

Sunderland
Tyne & Wear

Reference

Companies House number: 12626412

Supplier is SME?

Yes

Supplier is VCSE?

No

Allbrite Care

Address

Middlesborough
Teesside

Reference

Companies House number: 13829788

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

City Hall, Plater Way
SUNDERLAND
SR1 3AD
England

Email

corporate.procurement@sunderland.gov.uk