Published date: 8 January 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 29 January 2024, 5pm

Contract summary

Industry

  • Business and management consultancy services - 79410000

Location of contract

North East

Value of contract

£100,000 to £500,000

Procurement reference

BIP833641625

Published date

8 January 2024

Closing date

29 January 2024

Closing time

5pm

Contract start date

25 February 2024

Contract end date

24 February 2027

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Teesside University (TU) wish to procure a specialist CX consultant / agency to support the development of a TU Group Customer Experience Strategy - the work has been split into the delivery of the following two objectives:
1.To develop a clear understanding of TU Group's current position with regards Customer Experience.
2.To develop a TU Group overarching Customer Experience (CX) Strategy

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Procurement

Address

Borough Road
Middlesbrough
TS1 3BA
UK

Telephone

+441642342166

Email

tenders@tees.ac.uk