Published date: 2 April 2020
Awarded contract - This means that the contract has been awarded to a supplier.
Contract summary
Industry
Call centre - 79512000
Location of contract
South East
Value of contract
£900,000
Procurement reference
AS15525
Published date
2 April 2020
Closing date
30 March 2020
Contract start date
31 March 2020
Contract end date
30 September 2020
Contract type
Service contract
Procedure type
Negotiated procedure without prior publication (above threshold)
The opportunity was not advertised, because for example only one supplier is capable of delivering the requirement, or due to extreme urgency brought about by unforeseen events.
This procedure can be used for procurements above the relevant contract value threshold.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families.
The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service.
Award information
Awarded date
31 March 2020
Contract start date
31 March 2020
Contract end date
30 September 2020
Total value of contract
£900,000
This contract was awarded to 1 supplier.
Impact Call Centre Ltd
Address
Unit 7, Romsey Industrial Estate
Greatbridge Road
Romsey
SO51 0HRReference
Companies House number: 08447747
Value of contract
£900,000
Supplier is SME?
Yes
Supplier is VCSE?
No
About the buyer
Contact name
Samantha Pullinger
Address
The Castle
WINCHESTER
SO238ZB
England
Telephone
01962 847826
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Closing: 30 March 2020
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