Tenancy Relations Service

Contract summary

Industry

• Housing services - 70333000

Location of contract

England

Value of contract

£175,500 to £180,000

Procurement reference

LBBRENT001-DN696292-66076067

Published date

24 April 2024

Closing date

13 February 2024

Closing time

1pm

Contract start date

1 April 2024

Contract end date

1 April 2028

Contract type

Service contract

Procedure type

Open procedure

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

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Description

The Council, through its Housing Needs Service, will carry out an initial assessment of any case where there is a complaint of harassment or illegal eviction. The Council officer will contact all parties to try and mediate and resolve any issues by telephone. If the Council's initial assessment concludes that a case requires ongoing investigation and casework, the case will then be referred to the Service Provider. The Council will carry out its mediation service over the telephone, the purpose of which will be to determine if the matter needs to be referred to the Service Provider.

Any harassment/illegal eviction matter will be referred by a Housing Options Officer or Manager by sending an e-mail with brief details of the issue to the Service Provider. This will ensure that a record of every referral made is kept and to monitor the performance of the Service.

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Award information

Awarded date

28 March 2024

Contract start date

8 April 2024

Contract end date

7 April 2028

Total value of contract

£175,500

This contract was awarded to 1 supplier.

Hodge Jones and Allen Solicitors Limited

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About the buyer

Contact name

Brent Council

Address

Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ
England

Telephone

+44 2089371234

Email

corporate.procurement@brent.gov.uk

Website

http://www.brent.gov.uk/