Published date: 8 December 2017

Last edited date: 8 December 2017

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 11 September 2017

Contract summary

Industry

  • Telecommunications equipment and supplies - 32500000

  • Networking software package - 48210000

  • Communication and multimedia software package - 48500000

Location of contract

East of England

Value of contract

£24,000

Procurement reference

CAMBDC001-DN285981-65958913

Published date

8 December 2017

Closing date

11 September 2017

Contract start date

1 December 2017

Contract end date

1 December 2020

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below:

# Designated & Experienced Account Management
# Dedicated & Experienced Studio Help Desk
# Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required
# Professional Voice Artists
# High Quality Recordings to Contact Centre Standards
# Secure Delivery of Recordings via FTP
# Guaranteed Voice Availability
# Access to, and use of, non copyright Music on Hold

Award information

Awarded date

12 October 2017

Contract start date

1 December 2017

Contract end date

1 December 2020

Total value of contract

£24,000

This contract was awarded to 1 supplier.

Premier Business Audio

Address

Laverstoke Grange, Laverstoke, Whitchurch, Hampshire, RG28 7PF, United Kingdom

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Contact name

Clarrissa Norman

Address

Cambridge City Council
Mandela House, 4 regent street
Cambridge
CB2 1BY
United Kingdom

Telephone

+44 1223458604

Email

clarissa.norman@cambridge.gov.uk