Published date: 30 March 2023
Closed early engagement
Contract summary
Industry
Provision of services to the community - 75200000
Health services - 85100000
Community health services - 85323000
Location of contract
NW1 5JD
Procurement reference
CF-1441500D0O000000rwimUAA
Published date
30 March 2023
Closing date
13 April 2023
Contract type
Service contract
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
NHS NW London ICB requires the provision of Hospital to Home Services in Kensington and Chelsea, Westminster and Hammersmith & Fulham starting 1 April 2023.
The aim of the service is to help people safely discharged home where they do not have a carer/ someone (e.g. family) who can look after them & they do not fall under statutory services remit but require support. This is generally for patients at risk of re-admission who would benefit from support at home. Patients will need practical & emotional to help them settle at home & reduce the risk of them being readmitted into hospital.
The service is currently being delivered by British Red Cross. The future service is required for a period of up to 2 years (1 year + extension option of 1 year), from 1 April 2023. If British Red Cross is the only capable provider, the ICB intends to award a further contract for up to 24 months from 1 April 2023 (estimated value £409,766, NHS Standard contract (shorter-form).
Service users would include residents registered with a Kensington and Chelsea, Westminster and Hammersmith & Fulham GP, over 60 years of age, deemed medically optimised, at risk of re-admission & who would benefit from extra support at home.
The provider must:
-Accept 87-93 referrals per borough per quarter, support 348-372 vulnerable older people per borough annually
-Provide 4 home visits (unless preference by phone)
-Support patients for 4 weeks
-Complete initial visit within 48 hours of discharge
-Ensure that 70% of service users are not re-admitted within 28 days of discharge from hospital
-Report health & well-being improvements of service users & report on bed days saved in line
-Make referral to statutory services where required
-Have strong relationships with Imperial & ChelWest
Support offered:
-Shopping/food in fridge
-Preparing meals/ drinks
-Basic housing issues support (such as hoarding & light essential cleaning)
-Topping-up gas & electricity meters
-Signposting to voluntary & community services
-Providing non-specialist support, inclusive of homeless patients, by helping them to access relevant services
-Providing & or signposting to income/benefits advice
-Providing emotional support settling at home
-Supporting isolation & lack of social networks
The ICB is committed to assess the needs of the service users & consider how it needs to secure the needs of the people who use the services, & improve the quality & efficiency in the provision of the services including through the services being provided in an integrated way.
Kensington and Chelsea, Westminster and Hammersmith & Fulham based capable providers may come forward by 17:00 on 13th April 2023 to engage with the ICB. In your response to this opportunity, please advise your interest & demonstrate capacity & capability to deliver this service via: nhsnwl.contracting@nhs.net
About the buyer
Contact name
NHS North West London Contracts Team
Address
15 Marylebone Road
London
NW1 5JD
United Kingdom
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Closing date: 13 April 2023
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