Published date: 8 June 2023

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 11 July 2023, 12pm

Contract summary

Industry

  • Call centre - 79512000

Location of contract

East of England

Value of contract

£100,000 to £500,000

Procurement reference

BIP786731517

Published date

8 June 2023

Closing date

11 July 2023

Closing time

12pm

Contract start date

1 October 2023

Contract end date

30 September 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Epping Forest District Council (EFDC) requires a provider to manage its Out of Hours (OOH) Call handling service for a three year period with an option to extend for a further period of up to one year, commencing from 1st October 2023, 00:01 hours.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Sharon Medhurst

Address

Civic Offices
High Street
Epping
CM16 4BZ
UK

Telephone

+441992564000

Email

procurement@eppingforestdc.gov.uk