Published date: 18 December 2025

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 7 October 2025, 12pm

Contract summary

Industry

  • Software package and information systems - 48000000

Location of contract

England

Value of contract

£1,280,000 to £3,800,000

Procurement reference

CC001-DN801117-67914387

Published date

18 December 2025

Closing date

7 October 2025

Closing time

12pm

Contract start date

29 November 2025

Contract end date

28 November 2029

Contract type

Service contract

Procedure type

Not specified

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Call off contract from CCS RM6285 Back Office Software 2. Cumberland has purchased licensing of the Netcall Liberty Platform to provide integrated contact centre, automation and in-house enterprise digital development, with hosting and support.

Optional extension period from 29 November 2029 - 28 November 2035

Award information

Awarded date

18 November 2025

Contract start date

29 November 2025

Contract end date

28 November 2029

Total value of contract

£1,280,000

This contract was awarded to 1 supplier.

Netcall Technology Limited

Address

Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, England, MK41 7PH

Reference

None

Supplier is SME?

No

Supplier is VCSE?

No

About the buyer

Contact name

Vicky Carr

Address

Cumbria House
107 - 117 Botchergate
Carlisle
CA1 1RD
United Kingdom

Telephone

+44 0

Email

vicky.carr@cumberland.gov.uk

Website

https://www.cumberland.gov.uk/