Published date: 15 November 2022

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 30 November 2022, 12pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

  • Internet services - 72400000

Location of contract

Yorkshire and the Humber

Value of contract

£10,000 to £30,000

Procurement reference

MT227970

Published date

15 November 2022

Closing date

30 November 2022

Closing time

12pm

Contract start date

1 December 2022

Contract end date

30 November 2025

Contract type

Supply contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice.
1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities.
1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

More information

Links

About the buyer

Contact name

Mark Birch

Address

Broadacres House
Mount View
Northallerton
DL6 2YD
England

Telephone

+44 0160767900

Email

mark.birch@broadacres.org.uk

Website

www.broadacres.org.uk