Published date: 12 January 2024

Last edited date: 12 January 2024

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 July 2023, 12pm

Contract summary

Industry

  • Business transaction and personal business software package - 48400000

  • Financial analysis and accounting software package - 48440000

  • Customer Relation Management software package - 48445000

    • Software support services - 72261000

    • Software implementation services - 72263000

    • Software configuration services - 72265000

    • Software maintenance and repair services - 72267000

Location of contract

L24 8RF

Value of contract

£0

Procurement reference

IT-599-6-BS/0006 - AWARD

Published date

12 January 2024

Closing date

13 July 2023

Closing time

12pm

Contract start date

2 October 2023

Contract end date

1 October 2028

Contract type

Supply contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide.

The procurement documentation provides details concerning:

o The aims, objectives and expected benefits associated with the CRCM solution
o The current state systems landscape in Riverside Care and Support (RCS)
o A high-level target CRCM solution vision which includes:
o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle
o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2

Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home

Award information

Awarded date

12 January 2024

Contract start date

2 October 2023

Contract end date

1 October 2028

Total value of contract

£0

This contract was awarded to 1 supplier.

Homeless Link

Address

2-5 Minories, London, London, United Kingdom, ec3n 1bj

Reference

None

About the buyer

Contact name

Danny Carragher

Address

Estuary Commerce Park
Speke
Liverpool
L24 8RF
United Kingdom

Telephone

03451110000

Email

dcarragher@onehousing.co.uk