Published date: 26 November 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 6 December 2019

Contract summary

Industry

  • Market research services - 79310000

Location of contract

Yorkshire and the Humber

Value of contract

£0 to £10,000

Procurement reference

BIP450181224

Published date

26 November 2019

Closing date

6 December 2019

Contract start date

9 December 2019

Contract end date

14 February 2020

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

Market research services. The Clinical Research Network would like to commission user research ahead of planning the future development of the newly integrated service. The aim of the user research is to understand the place now of Be Part of Research in the CRN's research participant journey, and to help set the vision for the future place of the service in that journey, and understand user needs in relation to a digital service around research participation. This will influence the future development of the service.

The user research should engage:

Individuals who have not participated in clinical research
Individuals who have participated in clinical research
Within each of these cohorts individuals must be engaged who are representative of diverse users with consideration given to sex and gender and age.

The objectives of the user research are as follows:
To establish a framework of key user groups for the Be Part of Research service. We expect insights on each user group to cover: demographic headlines (are there any demographic trends regarding who typically falls within this user group?), their awareness of clinical research, the barriers, enablers and motivators for engaging clinical research, their typical digital habits and behaviours.
To establish a set of service principles for Be Part of Research which can guide the development and improvement of the service provided to research participants, both via our digital services and in offline interactions e.g. with research delivery teams who might administer a medical intervention as part of research
To establish a decision journey for participating in clinical research showing key decision stages and enablers at each stage
To establish an 'Ideal Research Participant Journey' showing the ideal research participation experience for users from registering in a study to a study publishing results, and clearly delineating the role of both the personalised digital service and of offline interactions e.g. with research delivery teams in delivering this ideal experience
To provide recommendation on the prioritisation of phase three development proposals and on the identification of any missing service elements from the phase three proposal.

More information

Links

Additional text

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

About the buyer

Contact name

Ben Waters

Address

Purchasing Office
1 - 3 Lifton Villas
Leeds
LS2 9JZ
England

Telephone

+441133434104

Email

a.b.waters@leeds.ac.uk