Published date: 31 May 2023

Awarded contract - This means that the contract has been awarded to a supplier.


Closing: 13 March 2023, 5pm

Contract summary

Industry

  • IT services: consulting, software development, Internet and support - 72000000

Location of contract

United Kingdom

Value of contract

£1 to £100,000,000

Procurement reference

CBSL001-DN651139-00153007

Published date

31 May 2023

Closing date

13 March 2023

Closing time

5pm

Contract start date

24 April 2023

Contract end date

23 April 2026

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

Cantium Business Solutions (Cantium) is a Local Authority Trading Company (LATCo), whose ultimate parent company is Kent County Council (KCC). Cantium provides ICT Managed Services to its customers across the UK within the Education, Local Authority, Health, and the Private sector. As a LATCo, we are proud of our Public Sector heritage, which has given us a foundation in business delivery and infrastructure insight. This uniquely enables us to drive innovation and progressive practices to deliver the best value for our clients.

Cantium is looking for a Teams Contact Centre Software Solution for use primarily by ourselves but with the option to resell to our customers.

Any contractual offer made will be against a zero-value agreement as any sales will be based on best value for ourselves and for our customers.

This Agreement is for a 36 months term based on an initial fixed 12 month period, after which a 3 months break clause may be applied to the balance of the term by the buyer. The contract will expire in its entirety after the 36 months unless the break clause is applied earlier, or it is extended.

The buyer has the right to request up to two x 12-month extensions to this contract, providing the supplier with a minimum notice of 30 days prior to the contract end date. Therefore, the maximum possible contract length will be 60 months.

Further background and technical information can be found within the Invitation to Tender (ITT) documentation.

Expressions of interest will only be accepted via the Kent Business Portal. In order to submit your interest in this opportunity please select the 'Login and Express an Interest' button. Please note that to successfully submit your interest you will first need to register for a Supplier account.

Please direct all questions and communication through the Kent Business Portal via the Message facility. Communication will not be accepted via any other vehicle.

More information

Previous notice about this procurement

Teams Contact Centre software solution

  • Opportunity
  • Published 9 February 2023

Award information

Awarded date

31 May 2023

Contract start date

1 July 2023

Contract end date

30 June 2026

Total value of contract

£0

This contract was awarded to 1 supplier.

Resonate

Address

Resonate
20-22 Wenlock Road
London
United Kingdom
N1 7GU

Reference

None

Supplier is SME?

Yes

Supplier is VCSE?

No

About the buyer

Address

1 Abbey Wood Road
Kings Hill
West Malling
ME19 4YT
England

Email

contractsprocurement@cantium.solutions

Website

https://www.cantium.solutions