Published date: 2 April 2024
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Recruitment services - 79600000
Location of contract
B70 8SZ
Value of contract
£5,407.92 to £5,683.20
Procurement reference
IT-230-7988-280324ASCWL
Published date
2 April 2024
Closing date
5 April 2024
Closing time
2pm
Contract start date
15 April 2024
Contract end date
31 August 2024
Contract type
Service contract
Procedure type
Open procedure (below threshold)
Any interested supplier may submit a tender in response to an opportunity notice.
This procedure can be used for procurements below the relevant contract value threshold.
Contract is suitable for SMEs?
No
Contract is suitable for VCSEs?
No
Description
Job Title: Contact Centre Support Officer
Rate of Pay: ?12.18 per hour
Hours: 37 hours
Location: Independent Living Centre, 100 Oldbury Road, Smethwick, B66 1JE
Start Date: ASAP
Contract type: Agency
Job Description and Personnel Specification are attached, which also provides more information above the role.
Brief description:
A standard DBS check is required for this role. Inside IR35. Candidates must please have a DBS check in place to avoid delay.
We are looking for Contact Centre Support Officers to join the Adult Social Care (Enquiry Team) on an agency basis, with potential placement up to 31 March 2024.
The post involves delivering an enhanced customer experience that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to:
o deal with incoming calls and process requests for service from all customer enquiries across multiple channels,
o be an active Listener, with clear communication skills,
o have excellent IT skills as the role requires the use of numerous systems and applications.
You must have GSCE English and Maths or equivalent qualifications.
For further information on duties and responsibilities required please refer to the Job Description and Personnel Specification.
Please can agencies send over a CV, 2x up to date references and a copy of Terms and Conditions.
You must also include your agency on cost details to each submission. Stated rates must be inclusive of all known costs.
Please note this advert is also out with our Master Vendor
You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice.
The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal.
From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents.
To submit your documents, you will be required to opt in.
For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal.
If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810.
Closing Date: Friday 5th April 2024 at 2pm
More information
Links
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- https://in-tendhost.co.uk/sandwellmbc/aspx/
- Additional information on how to apply for this contract
Additional text
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The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc
You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest.
Closing date for submission of quotations is Friday 5th April 2024 at 2pm
Is a Recurrent Procurement Type? : No
About the buyer
Contact name
Karendeep Bassra
Address
1 Providence Place
West Bromwich
West Midlands
B70 8SZ
United Kingdom
Telephone
0121 569 4766
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Closing: 5 April 2024, 2pm
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