Published date: 19 December 2017
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Research and development consultancy services - 73200000
Market research services - 79310000
Customer satisfaction survey - 79342311
Location of contract
North East
Value of contract
£600,000 to £800,000
Procurement reference
HMEGRP001-DN309920-54091584
Published date
19 December 2017
Closing date
13 February 2018
Contract start date
1 April 2018
Contract end date
1 April 2020
Contract type
Service contract
Procedure type
Restricted procedure
A two-stage procedure, where the first stage is used to select suppliers, who are then invited to bid in the second stage.
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
No
Description
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Segmentation, Sentiment Analysis, Qualitative Research: Digital/Applications, Face-to-face, Multi-Channel.
About the buyer
Contact name
Carl McCaughey
Address
2 Gosforth Park Way
Gosforth Business Park
Newcastle Upon Tyne
NE12 8ET
England
Telephone
+44 1915948625
carl.mccaughey@homegroup.org.uk
Website
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Closing: 13 February 2018
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