Published date: 17 July 2024

This notice was replaced on 17 July 2024

This notice does not contain the most up-to-date information about this procurement. The most recent notice is:

Early engagement (published 17 July 2024, last edited 18 July 2024)

Closed early engagement


Contract summary

Industry

  • Call centre - 79512000

Location of contract

B19 3SD

Procurement reference

tender_455629/1385095

Published date

17 July 2024

Closing date

29 July 2024

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

No

Description

WMCA is exploring the option of utilising Microsoft Dynamics 365 omni channel contact centre capabilities to replace our current omni-channel contact centre solution. The aim of conducting market engagement is to gain a better understanding of potential Microsoft Technology Partners and the size of the market that could deliver this service. WMCA is keen to understand from the market if there are any specific considerations that will be relevant for WMCA requirements gathering and/or procurement strategy if we pursue the use of Microsoft Technology.

WMCA intend to circulate a questionnaire through Bravo (WMCA e-tendering portal), allowing you to provide more information about your interest and comment on the proposed approach. If you are unable to attend the webinar(s), you should still register on Bravo and we will then send a follow-up e-mail, with information about the programme.

Portal Website: https://wmca.bravosolution.co.uk

PIN Title: Contact Centre Delivery Partner

Bravo Solution Project Reference: project_891

About the buyer

Contact name

The procurement team

Address

16 Summer Lane
Birmingham
B19 3SD
England

Email

katie.griffin@WMCA.org.uk