Published date: 9 September 2024

Last edited date: 13 September 2024

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 27 September 2024, 5pm

Contract summary

Industry

  • Water distribution and related services - 65100000

  • Staff training services - 80511000

Location of contract

North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Wales

Value of contract

£1 to £120,000

Procurement reference

tender_463909/1402841

Published date

9 September 2024

Closing date

27 September 2024

Closing time

5pm

Contract start date

15 October 2024

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Competitive quotation (below threshold)

The buyer selects a group of potential suppliers to invite to tender.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish:

- what holding water companies and their executives to account for the delivery of everyday services means to water customers, how this should be done, by whom, and what customers want from it
- how to make this process accessible and engaging for a wide range of people to take part in what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans and how this should be done, including how they should be supported to participate in decision making with companies.
- what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills
- identification of alternative approaches to direct customer engagement and out of these, which would be acceptable to customer and how this would fit into business planning
- an output of this will be a set of principles and supporting models for holding companies to account and increasing customer engagement and representation in water companies


This builds on CCW's published research of May 2020, which looked at how consumers wanted to be engaged around business as usual operations and water company business plans.

More information

Links

Additional text

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

About the buyer

Contact name

Consumer Council for Water

Address

23 Stephenson Street
Birmingham
B2 4BH
England

Email

procurement@ccwater.org.uk

Website

https://www.ccw.org.uk/