Published date: 20 December 2021

Awarded contract - This means that the contract has been awarded to a supplier.

Closing: 11 October 2021, 5pm

Contract summary


  • Time accounting or human resources software development services - 72212450

  • Customer survey services - 79342310

  • Customer satisfaction survey - 79342311

Location of contract


Value of contract

£15,000 to £20,000

Procurement reference


Published date

20 December 2021

Closing date

11 October 2021

Closing time


Contract start date

15 November 2021

Contract end date

14 November 2022

Contract type

Service contract

Procedure type

Open procedure (below threshold)

Any interested supplier may submit a tender in response to an opportunity notice.

This procedure can be used for procurements below the relevant contract value threshold.

Contract is suitable for SMEs?


Contract is suitable for VCSEs?



The requirement is for the introduction of an annual Colleague Engagement Survey for the Restoration and Renewal programme.
We require a Service Provider who can provide the best fit technology to supply the right survey platform that will work for the Delivery Authority and ongoing 24/7 technical support for the lifetime of the contract. In addition, we require Professional Services to ensure we develop an approach and set of survey questions that are tailored for our needs as well as ongoing services to provide support to all key stakeholders from Senior Leaders to survey participants. We will also require support and management information at all key stages of the survey lifecycle with focused support on completion rates, results interpretation, external benchmarks and action planning.
The Service Provider will need to operate with integrity, in line with GDPR guidelines and provide confidentiality at all stages of the process. They will also need to meet the Web Content Accessibility Guidelines (WCAG) 2.1 so we deliver a survey that is accessible to all our colleagues.
The Service Provider will be selected and engaged to assist the HR team to run an annual engagement survey plus additional pulse surveys during the year.

More information

Previous notice about this procurement

Restoration & Renewal Colleague Engagement Survey

  • Opportunity
  • Published 23 September 2021, last edited 5 October 2021

Additional text

The Tender documents will be accessible at the Houses of Parliament's e-procurement portal: Tender submissions must be uploaded to the e-procurement portal; electronic responses submitted via e-mail are not acceptable. To access the tender documents select the tender reference DA1148 in the 'current tenders' list, click on the 'view tender details' and express interest by clicking on the button provided. You will need to register your company details, thereafter you will be issued with a username and password. If you have previously registered with In-Tend, please follow the link shown which will redirect you to the home page where you can log on using your existing username and password to collect the tender documents. If you have registered and forgotten your username and password, click on the 'forgotten password' link on the In-Tend homepage. Please keep this username and password secure and do not pass it to any third parties. If you have any questions on how to use this web site please contact Mariana Apostol on You are advised to allow sufficient time when responding to this ITT, and for the full uploading of documents, prior to the closing date of 17:00 UK time on 11th October 2021. Late tenders will not be accepted. If you are uploading multiple documents you will have to individually load one document at a time or you can opt to zip all the documents in an application such as WinZip or WinRAR.

Award information

Awarded date

28 October 2021

Contract start date

7 December 2021

Contract end date

6 December 2022

Total value of contract


This contract was awarded to 1 supplier.

HiveHR Ltd t/a Hive


4th Floor Broadacre House, Market Street, Newcastle-Upon-Tyne, NE1 6HQ


Companies House number: 09568666

Supplier is SME?


Supplier is VCSE?


About the buyer


1 Floor, 7 Millbank
United Kingdom