Published date: 10 July 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 15 August 2019

Contract summary

Industry

  • Health and social work services - 85000000

  • Health services - 85100000

  • Social work and related services - 85300000

    • Social work services - 85310000

    • Social work services with accommodation - 85311000

    • Social work services without accommodation - 85312000

    • Social services - 85320000

    • Community health services - 85323000

Location of contract

East of England

Value of contract

£1,890,000 to £3,150,000

Procurement reference

20190710150114-32209

Published date

10 July 2019

Closing date

15 August 2019

Contract start date

1 April 2020

Contract end date

31 March 2025

Contract type

Service contract

Procedure type

Open procedure

Any interested supplier may submit a tender in response to an opportunity notice.

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

Yes

Description

To deliver the Norfolk and Suffolk Victim Care service to achieve the following outcomes... 1. clients (and where applicable their families) are able to cope with and recover from the impact of their experiences 2. Improved community/practitioner awareness of the Norfolk and Suffolk Victim Care and its purpose and service offer 3. provides an integrated victim assessment, support and referral system which meets the individual needs of every victim it serves, including when the victim is also a witness of crime 4. all victim assessment, support and referral services provided by Norfolk and Suffolk Victim Care are accessible to those with protected characteristics, by working directly with clients and/or where appropriate and beneficial, advocates and carers. 5. provides a service which, as a minimum, meets the requirements defined by the Victims Code of Practice 6. provides a system that will ensure that each and every victim will be made fully aware of the support the system can offer them, including that they can receive a full assessment of their needs and referral to the right support identified as able to help them cope, recover and thrive 7. delivers a single point of contact/case management approach that ensures that services provided directly and specialised services provided by third parties are managed according to a victim management plan which provides consistent contact with the victim 8. has in place systems to capture and report all service performance, quality and outcomes measures 9. meets all service performance, quality and outcomes measures and reports against these to the OPCCS 10. integrates with and if necessary supports existing criminal justice agencies, services and processes including Norfolk & Suffolk Constabularies' Victim and Witness Care Unit, the Witness Care Unit, and Court processes for victim and witness management and support 11. operates during optimum delivery times for victims, according to need.

More information

Links

About the buyer

Contact name

Andrew Taylor

Address

Police Headquarters, Portal Avenue, Martlesham Heath
Ipswich
IP5 3QS
ENG

Telephone

+44 19534256992885

Email

taylora1@norfolk.pnn.police.uk

Website

www.suffolk.police.uk