Published date: 13 October 2021
Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.
Contract summary
Industry
Telephone-answering services - 79510000
Location of contract
PO19 1RQ
Value of contract
£0
Procurement reference
WSCC - 033531
Published date
13 October 2021
Closing date
25 October 2021
Closing time
12pm
Contract start date
1 October 2022
Contract end date
30 September 2025
Contract type
Service contract
Procedure type
Other
Contract is suitable for SMEs?
Yes
Contract is suitable for VCSEs?
Yes
Description
Soft market engagement
The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022.
The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM).
Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is https://www.sesharedservices.org.uk/esourcing
Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only.
More information
About the buyer
Contact name
James Skilling (WSCC)
Address
West Street
Chicester
West Sussex
PO19 1RQ
United Kingdom
Telephone
+443302225432
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Closing: 25 October 2021, 12pm
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