Published date: 26 May 2021

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 21 June 2021, 5pm

Contract summary

Industry

  • Administration services - 75100000

Location of contract

England, Scotland, Wales, Channel Islands

Value of contract

£7,500,000

Procurement reference

1.1

Published date

26 May 2021

Closing date

21 June 2021

Closing time

5pm

Contract start date

1 November 2021

Contract end date

31 October 2026

Contract type

Service contract

Procedure type

Innovation partnership (above threshold)

There is a need to purchase a good or service that is unavailable on the market. A number of companies may participate throughout the process.

This procedure can be used for procurements above the relevant contract value threshold.

Contract is suitable for SMEs?

Yes

Contract is suitable for VCSEs?

Yes

Description

The successful tenderer will be required to establish the NHOS and manage investigations that are referred to it. In addition, the New Homes Ombudsman Service will be expected to provide management information to the NHQB and attend board meetings to report on its progress. It will also be required to liaise with the housebuilding industry and promote its services to the industry whilst managing the customer interface.
The establishment of a NHOS is a move that has been committed to by Government, and was the number one recommendation made by the All-Party Parliamentary Group in its report (Better redress for homebuyers - June 2018) on the quality and redress issues experienced by customers of new build homes.
The UK Government is supportive of the voluntary proposal being developed and takes into account planned legislative developments, such as the draft Building Safety Bill (July 2020). The NHQB is in discussions with the devolved administrations in Scotland and Wales with a view to ultimately introducing the arrangements on a UK wide basis.
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/906737/Draft_Building_Safety_Bill_Web_ Accessible.pdf
Should the Building Safety Bill come into legislation as drafted, developers will be required to become, and remain, members of a NHOS.
Any questions about this tender exercise should be submitted by email to info@nhqb.org.uk including any requests to participate in the tender exercise. It will be a staged process with tenderers requested to complete an initial Selection Questionnaire which can be obtained by application to the above e-mail address.

More information

Attachments

About the buyer

Contact name

paul price

Address

New homes Quality Board
3rd floor, 86 - 90 Paul Street
London
EC2A4NE
England

Telephone

07802807734

Email

info@nhqb.org.uk

Website

https://www.nhqb.org.uk