Published date: 30 January 2019

Last edited date: 30 January 2019

Closed opportunity - This means that the contract is currently closed. The buying department may be considering suppliers that have already applied, or no suitable offers were made.


Closing: 1 March 2019

Contract summary

Industry

  • Call centre - 79512000

Location of contract

BA2 1EP

Value of contract

£0

Procurement reference

CURO - 00000253

Published date

30 January 2019

Closing date

1 March 2019

Contract start date

1 July 2019

Contract end date

30 June 2022

Contract type

Service contract

Procedure type

Other

Contract is suitable for SMEs?

No

Contract is suitable for VCSEs?

No

Description

Out of Hours Telephone Service

Curo is inviting Bids for the provision of an Out of Hours Live Answering Telephone Service. The intention is to let a contract for a period of three years for the provision of a call-centre telephone service to support Curo customers and stakeholders when Curo offices are closed. Curo is a not for profit housing and support organisation providing services across South West England.

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Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.

Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.

Once you have registered and expressed interest in the project, all applicable documents are normally published to the secure area within 24 hours (via clicking on `My Tenders`). If after this time you have not received your email advising the tender documents have been published to the secure area, then contact the Procurement Team by sending a message through the correspondence function. An email will be sent to the `Publish Email` address supplied at registration when the documents have been published. You will then be able to login to the secure area and download/view the tender documents.

Submissions must be made via the web site. All documents should be uploaded to the website, then be sure to press the Red button 'SUBMIT RETURN' (You may need to scroll the screen down to see this button). You will then receive a receipt (print & retain a copy of this receipt and this is your confirmation of your submission). The tender status will then confirm your documents have been submitted.

System Guidance is available at:-https://in-tendhost.co.uk/curo/asp/onlinehelp.asp?help=helpoverview or via the In-tend Support Desk (number located in `Help` section).

Please Note: Documents will be published automatically to the secure area on the e-tendering website following an expression of interest.

More information

Links

Additional text

Is a Recurrent Procurement Type? : No

About the buyer

Contact name

Chris Oldall

Address

River Place
Lower Bristol Road
Bath
BA2 1EP
United Kingdom

Telephone

01225366140

Email

Chris.Oldall@curo-group.co.uk